Check in time: 4pm
Check out time: 11am
This vacation rental agreement is for guests of Mountain Time Cabin Rentals. If you rent a cabin, you agree to this entire document and you agree to pay the rent, fees and taxes as shown on the quote at the time of reservation and abide by the stated cancellation policy and all of the following.
The person who makes the reservation is responsible for all guests that come in the cabin, their behavior and all damages to the property.
Cancellation policy: Reservations that are cancelled at least 30 days in advance will receive a 100% refund and when cancelled at least 14 days in advance, a 50% refund will be issued. $75 cancelation fee applies unless reservation is cancelled within 24 hours of making the booking. We strongly encourage guests to purchase a trip insurance that cover cancel for any reason, which is widely available on the internet. If the guest fails to purchase a third-party trip insurance policy, they are agreeing to self-insure. The cancellation policy will be enforced as written. We understand that things happen to prevent travel unexpectedly, which is why we strongly recommend guests purchasing travel insurance for peace of mind.
Guests may not create excessive noise at a level that disturbs neighbors. Quiet time is 10:30 pm. Only guests who are sleeping on the property are allowed to be there during the stay. NO PARTIES. Violators will be evicted without refunds. Supervise young children at all times. No jumping on beds. Do not throw anything from the deck. Do not allow sidewalk chalk to be used on the deck. No using tape on the finished wood walls. Damages to towels and sheets will be reimbursed by the guests. All damages will be charged to your damage deposit and if they are in excess of the damage deposit, the reservation holder agrees to reimburse for the total cost of damages.
Indemnity: The owners and management are not responsible for any accidents, injuries or illness that occur while guests are on the premises or its facilities. The homeowners/managers are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises.
No smoking or smoke smell in the house: Smoking is NOT allowed in the house. Only smoke outside with the doors and windows closed. Use the ashcans to dispose of cigarettes. PREVENT FIRES! DO NOT THROW CIGARETTE BUTTS INTO THE GRASS. If evidence of smoking is found in the house, including a smell of smoke, your entire damage deposit will be retained by the owner.
Pet policy: Pets are only allowed in pet friendly cabins and the pet fee must be paid for each pet. $75 per pet (plus taxes). We must be informed of the number of pets in the cabin. The number of pets brought into the cabin must match the number of pets paid for on the reservation. Pets must be pre-treated for fleas. We ask that you crate your pet when you leave it alone in the cabin and bring a blanket to put down on the furniture if your pet sits on it, though we prefer you bring the pet's own bed for it to rest on. All pets must be leashed at all times while outside. Guests are responsible for cleaning up any/all pet refuse. Pets are NOT to be locked alone to roam free in rooms outside of crates because they will scratch the doors and door frames and you will be charged for the damages. Pets must not cause damage to premises or furnishings. If damages are caused, the cost of the damage may be deducted from security deposit. Guests should prevent pets from producing excessive noise at a level that disturbs neighbors. Homeowners assume no responsibility for illness or injury that may incur to pets or humans while on the premises. The Guest shall be solely responsible for the pet while on the property. Pet free cabins are; Southern Comfort Lodge & Waterfall Woods lodge which means due to allergies we cannot accept pets at these cabins.
Garbage: Any garbage must be stowed in the proper garbage containers. Animal precautions are in effect in this area, meaning that trash should never be left outside of the trash container and the lid should be kept closed. Trash pickup only happens between reservations. If you need picked up before your stay is complete, there is a $35 charge or you can take the trash to the dump yourself for free. Text for dump address or check welcome book.
Hot Tub/jacuzzi tub: Please supervise children at all times while in the hot tub/jetted tubs. Don’t allow them to stand on the sides or jump in. If you want to keep the water clear, have users shower before soaking in the hot tub. Please be sure the water is several inches above the jets before you turn them on. When using the hot tub, remember there is a certain health risk associated with its use. Use at your own risk. Hot tub water temperatures should never exceed 104 degrees Fahrenheit. A temperature of 100 degrees is considered safe for a healthy adult. Special caution is suggested for young children. Excessive drinking during hot tub use can cause drowsiness which could lead to unconsciousness and subsequently result in drowning. Pregnant women beware! Soaking in water above 102 degrees Fahrenheit can cause fetal damage during the first three months of pregnancy. Pregnant women should stick to the 100 degree maximum rule. Before entering the hot tub, users should check the water temperature with an accurate thermometer; hot tub thermostats may err in in regulating water temperatures by as much as four degrees. Persons with a medical history of heart disease, circulatory problems, diabetes or blood pressure problems should obtain their physician's advice before using hot tubs. Persons taking medications which induce drowsiness, such as tranquilizers, antihistamines or anticoagulants, should not use hot tubs. Our housekeepers drain, sanitize, refill and replenish chemicals in all tubs prior to your arrival; therefore, it may not be warm until later that evening. [DO NOT STAND ON THE HOT TUB COVERS. Hot tub covers are for insulation purposes and are not designed to support a person or persons. They will break and you may be charged for replacement.] Remember when not using the hot tub, leave the cover on and tie it down so the hot tub will stay warm and the cover does not blow off.
Fireplace: The fireplaces are available seasonally. Do NOT throw any paper or other combustible materials in the fireplace. Damage from smoke will be taken from damage deposit. For cabins with wood burning fireplaces: Please only use kindling and wood bought locally.
Check out time is 11AM, Eastern Time. If the cleaning company arrives and you have not yet checked out, they will charge me a $50 fee, which will be taken out of your damage deposit. Check in time is 4pm Eastern time. If you arrive early, please call and do not go to the property or enter the property without prior approval if it is before 4pm on your check-in day or if you see that cleaners are still getting the cabin ready for you. Follow check out instructions to avoid additional charges.
Supervise young children at all times. No jumping on beds. Do not throw anything from the deck. Do not allow sidewalk chalk to be used on the deck. No using tape on the finished wood walls. Damages to towels and sheets will be reimbursed by the guests. All damages will be charged to your damage deposit.
Electronics/game room: Be sure remotes are returned near TVS. Electronics and their cords are not to be altered or moved. If any electronics are unplugged such as security camera modules, PlayStations, projectors, there will be a $50 fee charged.
Grill: Clean the grill top and empty the grease catcher after you use it. This helps prevent fires and is courteous to the next guest. This will be checked after your stay and if left dirty, will cost an extra cleaning fee of $25, to be taken out of the damage deposit. This is a fire risk and will result in forfeiture of your damage deposit. Charcoal grills are not allowed on the deck. You may only have one on the pavement. Porch swing memories: Charcoal grill is in the covered porch and can be used there.
Maintenance: If you see something that needs attention or repair or if something breaks during use,call, email or text and I will send maintenance asap. Guests agree to allow a maintenance person in to the cabin if there is an issue that is likely to be a safety risk or cause property damage. Water heaters are adequate for the size of the cabin, but if you have several people using hot water all at the same time, hot water will run out more quickly.
Pest Control: The cabin is thoroughly cleaned and receives regular professional checks and pest control treatments, inside and out; however, we cannot guarantee that you will not see a few bugs, dead or alive at times, for example, lady bugs/stink bugs. They are difficult to get rid of and you may find a few dead ones. Mice are common in the mountains and may try to enter the cabin during cold months. The mattresses all have bed bug proof covers on them and we receive regular inspections with reports by bedbug sniffing dogs. (not kidding, that’s a thing) Spiders can work quickly, so you may see a cobweb now and then.
Bad weather/delays/illness: Refunds will not be given in case of bad weather, road maintenance issues, power outages, equipment malfunction or other things beyond our control such as acts of God. If there is a maintenance issue, let me know and I will get someone to fix it as soon as possible. Extreme winter weather is rare in the area and the roads are well maintained. Use your best judgment during travel to ensure safety. Travel insurance is highly recommended to help with reimbursement when circumstances necessitate. If you do not purchase trip insurance, you are self-insuring. We go by the policies. We do not provide insurance for guests. It must be purchased separately.
Plumbing: Do not put baby wipes or paper towels, feminine products, Q-tips or anything other than toilet paper down the toilets..$200 plumbing charge for violations.
Check out on time: Those guests who do not vacate the property at the end of the rental period are subject to eviction and will pay or forfeit damage deposit.
Firearms brought onto the property are subject to Tennessee law. If you bring a firearm to the property, take it home with you. I cannot ship firearms. In this case, the police will be called to retrieve the firearm and it will be in their custody.
Video monitoring for security: Owners and managers reserve the right to use video surveillance on the outside areas covering entrances only for security reasons.
Lost items: Guests are solely responsible for their own property brought to the cabin. If you leave something behind and want it shipped to you, there will be a $35 trip fee as well as the cost of shipping. Shipped items that are left behind may take up to 30 days to arrive.
Power and internet outages: We will report outages as soon as we are aware of them. Refunds are not given for power or internet outages as they are beyond our control.
No Chargebacks: Guests agree not to use a chargeback when renting the cabin and understands the cancellation policy given and understands that trip insurance is offered by third party insurers, and it is the responsibility of the reservation holder to obtain trip insurance.
Risk of water/lake/pool/hot tub: When you rent a property that includes a pool, lake or creek area, you assume all risk and liability of using the property and facilities such as the dock and lake/creek access and resort swimming pool. By signing this, you agree to assume all risk, responsibility and liability to all guests and minors for the inherent risk of water and water sports. Owner and management company, Mountain Time Cabin Rentals or their agents may not be held liable for any illness, injury or death that occurs during all use of our facilities or supplies on our property.
"This agreement shall be governed by the laws of the state of Tennessee. Each of the parties irrevocably consents to the exclusive personal jurisdiction of the federal and state courts located in Tennessee, as applicable, for any matter arising out of or relating to this agreement."